We use FedEx and USPS Priority Mail for shipping.
Your actual shipping cost can sometimes be lower than the estimated amount in your cart, depending on how the contents are packed (box size and weight). We will adjust your cost for shipping, accordingly, in such a case to save you money. We are constantly working to improve the estimated shipping rates in our cart so they are as close to the actual shipping rate as possible. With some orders, due to box size and weight, the price for shipping may be higher than the initial estimate, in which case we'll contact you before shipment. If you do not agree to the charges we will not process your order.
We provide a final invoice with totals and your shipping record (ship date & tracking number) via e-mail. Please print this for your records.
In some cases, except Express orders, due to package size or weight, we may use a different shipping method to save you money.
Please note: We work to get the lowest possible shipping rate for your order once it's packed, so actual shipping costs can come down considerably in some cases. We have saved customers upwards of $100 on shipping at times (multi-box rates and/or freight shipping).
Expedited Orders and Delivery Policy
Please, carefuly read our policy on Expedited Orders and Deliveries (Fedex Express Saver 3-day, 2-day Air, Overnight Air).
In order for us to insure your expedited order and delivery is carefuly packaged and put in transit the same day you place your order, you must follow the following guidelines. If these guidelines are not met your order might not go out until the following day.
1) You must place your order on our Online Webstore before 2 P.M. Pacfic Time , Monday through Friday. Our offices open at 8:00 am PST.
2) The shipping method you choose when placing your order online must be one of the following choices : Fedex Express Saver 3-day, 2-day Air, Priority Overnight Air 1-Day, First Overnight Air 1-Day, or Standard Overnight Air 1-Day).
3) You must call our Internet Sales Department before 2 P.M. , Monday through Friday at (619) 295-4333 ext 108. When you speak with on of our Internet Sales Associate, please have your Order Number ready and explain to them you have an Expedited Order placed and need it shipped as soon as possible. Please be sure to dial extension 108 to be directed immidiately to our Internet Sales department. This is the fastest and best method to contact the correct department. Do not E-mail!
4) If you are ordering more than 50 pieces of one item, please call our Internet Sales Department prior to placing your order at (619) 295-4333 ext 108 so we can confirm we have the quanitity you need available. Whether you are ordering 1 or 1000 it is always a good idea to call us to check our inventory as it is constantly changing (We cannot guarantee the stock of certain items. Our Internet Sales Specialists are able to confirm the inventory on hand in our warehouse.)
Your order may be sent using signature confirmation, which will require someone at your delivery address to sign for the package. If no one is available to sign for the package, the delivery person will leave a door tag. Choosing to ship the product with no signature required is the sole risk of the purchaser. Wholesale Flowers will not be responsible for lost or stolen packages and no refunds or replacements will be granted.
*We recommend that orders over $50.00 be sent with a signature required. Please choose the option that you prefer when checking out of our cart system.
Broken / Incorrect / Missing Item Policy:
We ship a lot of glass and pack everything the very best we can to make sure it gets to you in one piece, however, sometimes damage does occur.
If an item is received broken, incorrect or missing, you must submit a claim within 7 days of receiving your package(s).
You have to attach a photo of the damaged item to e-mail : [email protected]
Glass items shipped via FedEx will be considered for immediate replacement upon your call to notify us of breakage.
Call us at 619-295-4333 ext. 108 or ext. 109 in our Internet Sales Department to do so.
Unfortunately, any glass items shipped via USPS Priority Mail will not be replaced/refunded if damaged, please use the drop down menu on the Checkout page to select the appropriate shipping method (Ground, 2 Day, 3 Day Express, etc.) for your order or call us after placing your order to adjust the shipping selection and price if necessary.
Orders being shipped to a PO Box will usually only allow for USPS Priority Mail option for shipping. Please note this and enter a separate address in your shipping information if you are shipping glass items.
All replacements for broken, incorrect or missing items are shipped via FedEx Ground only to all states except Alaska and Hawaii (or anywhere outside the Continental US).
Breakage claims for Alaska and Hawaii (or anywhere outside the Continental US) will only receive a store credit, not replacements, for the damaged products.
Incorrect item claims for Alaska and Hawaii are shipped using USPS Priority Mail.
If we send you an incorrect item, we will arrange to have it picked up at no cost to the customer. Once we receive the item back in stock, we will ship the correct item.
We do not send replacements for broken items or incorrect items using any expedited service, only standard Ground service or Priority Mail (if it does not include glass). If you'd like to add and pay for expedited shipping you may do so.
All claims are handled on a case by case basis.