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Shipping Information for Supplies and Hard Goods
We use Fedex and USPS Priority Mail for shipping. With some orders, due to box size and weight, the price for shipping may be higher than the initial estimate, also it can sometimes be lower depending on how it's packed.
If the cost is higher, we will notify you before shipping. In some cases, except Express orders, due to package size or weight, we may use a different shipping method which will save you money.
Orders are usually shipped from our warehouse within 1 to 3 days of placing the order. We do not ship on weekends.
Shortages in inventory, incomplete address info, weather complications, holidays and other factors can affect delivery. For this reason, We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by us only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
Expedited Shipping - Next Day, 2 Day, 3 Day
If you require Expedited Shipping, please note that your package will ship out within 1 to 3 days of placing the order and transit time does not include the day it ships, weekends or holidays.
*Signature Confirmation
Your order may be sent using signature confirmation, which will require someone at your delivery address to sign for the package. If no one is available to sign for the package, the delivery person will leave a door tag. Choosing to ship the product with no signature required is the sole risk of the purchaser. Wholesale Flowers will not be responsible for lost or stolen packages. No refunds or replacements will be granted.
Orders over $50.00 will be sent with a signature required unless you choose differently.
Broken / Incorrect / Missing Item Policy:
We ship a lot of glass and pack everything the best we can to make sure it gets to you in one piece. Sometimes damage does occur.
If an item is received broken, incorrect or missing, you must submit a claim within 7 days of receiving your package(s).
Glass shipped USPS Priority Mail will not be replaced/refunded if damaged, please use the drop down menu on the Checkout page to select the appropriate shipping method (Ground, 2Day, 3Day Express, etc.) for your order. Orders being shipped to a PO Box will usually only allow for USPS Priority Mail option for shipping. Please note this and enter a separate address if you are shipping glass items.
All replacements for broken, incorrect or missing items are shipped via FedEx Ground only to all states except Alaska, Hawaii and Canada (outside the Continental US), instead we will give a Store Credit at our discretion.
Breakage claims for Alaska, Hawaii and Canada will only receive a credit, not replacements, for the damaged products. Incorrect item claims for Alaska, Hawaii and Canada are shipped using the USPS.
We do not send replacements for broken items or incorrect items using any expedited service, only standard Ground service. If you'd like to add and pay for expedited shipping you may do so.
If we send you an incorrect item, we will arrange to have it picked up at no cost to the customer. Once we receive the item back in stock, we will then ship the correct item.
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