Return and Exchange Policy
- Return/Refund Policy For Supplies/Hard Goods
- Payment Cancellations
- Broken / Incorrect / Missing Item Policy
Return/Refund Policy For Supplies/Hard Goods:
Returns are accepted only if you notify us within 7 days of receiving your order and pay for sending and return shipping. The product must have its original tags and must not have not been used. There is a 25% restocking fee.
Shipping charges are non-refundable.
We will refund or replace defective or damaged merchandise, at our discretion, if you notify us within 1 week of receiving your order.
Rechargeable lighting, used products and ribbon are non-returnable.
Payments and authorizations are a process of your bank or card issuing financial institution and we do not control the amount of time for those funds to be available to you once your order/payment is voided or cancelled on our end.
*Credit Card charge funds release
If we are Out of Stock on an item and/or you choose to cancel your order for any reason (before it has shipped), please note that we do not 'capture' or 'charge' the funds until we have packed the order and processed the shipping information on that order. Any visible charges are a 'pending' transaction and are only billed upon shipment from our warehouse and otherwise will fall off of your credit card statement after 7-10 days (depending on your bank).
*Debit Card funds release
If you use a debit card for your transaction, your bank will debit the amount of the transaction immediately upon processing the order. If you choose to cancel the order for any reason, your bank is responsible for re-instating the funds (usually 5-10 business days depending on your bank) for your payment in their time frame for such a transaction listed in their policies and processes.We will only charge the transaction once it's been shipped or processed for shipping.
Broken / Incorrect / Missing Item Policy:
We ship a lot of glass and pack everything the very best we can to make sure it gets to you in one piece, however, sometimes damage does occur.
If an item is received broken, incorrect or missing, you must submit a claim within 7 days of receiving your package(s) or your package's "Delivered" date.
You have to attach a photo of the damaged item to e-mail : firstname.lastname@example.org.
Glass items shipped via FedEx will be considered for immediate replacement upon your call to notify us of breakage.
Call us at 619-295-4333 ext. 108 or ext. 109 in our Internet Sales Department to do so.
Unfortunately, any glass or other breakable items shipped via USPS Priority Mail will not be replaced/refunded if damaged, please use the menu on the Checkout page to select the appropriate shipping method (Ground, 2 Day, 3 Day Express, etc.) for your order.
Orders being shipped to a PO Box will usually only allow for USPS Priority Mail option for shipping. Please note this and enter a separate address in your shipping information if you are shipping glass or other breakable items.
All replacements for broken, incorrect or missing items are shipped via FedEx Ground only to all states except Alaska, Hawaii and Canada (or anywhere outside the Continental US).
Breakage claims for Alaska, Hawaii and Canada (or anywhere outside the Continental US) will only receive a store credit, not replacements, for the damaged products.
Incorrect item claims for Alaska, Hawaii and Canada are shipped using USPS Priority Mail.
If we send you an incorrect item, we will arrange to have it picked up at no cost to the customer. Once we receive the item or a confirmation of pick up or tracking number, we will then ship the correct item or replacement item to you.
We do not send replacements for broken items or incorrect items using any expedited service, only standard Ground service or Priority Mail (if it does not include glass). If you'd like to add and pay for expedited shipping you may do so.
All claims are handled on a case by case basis.
All prices listed on our website www.wholesaleflowersandsupplies.com are as up to date as we can keep them and refer to the price of the item offered in our online store. Prices in our store location warehouse may differ as well as previous websites, blog posts or other media listings from the past.
By placing your order with our site, you agree to the terms and conditions, shipping information, policies and prices that are in place here. Aside from shipping charges/adjustments, your order total should not change.