Return/Refund Policy For Supplies/Hard Goods:
As a wholesaler we do not have a liberal return policy. All sales are final and non-refundable. Returns are accepted for store credit only if you notify us within 7 days of receiving your order. We will refund or replace defective or damaged merchandise at our discretion if you notify us within 1 week of receiving your order. Shipping charges are non-refundable.
Battery operated lights, rechargeable lighting and ribbon are non returnable.
Broken / Incorrect / Missing Item Policy
We ship a large amount of glass and pack everything the best we can to make sure it gets to you in one piece. Sometimes damage does occur.
If an item is received broken, incorrect or missing, you must submit a claim within 7 days of receiving your package(s).
All replacements for broken, incorrect or missing items are shipped via FedEx Ground only to all states except Alaska and Hawaii. Breakage claims for Alaska and Hawaii will only receive a credit, not replacements, for the damaged products. Incorrect item claims for Alaska and Hawaii are shipped using the USPS.
We will not refund or replace glass shipped via USPS Priority Mail.
We will not ship replacement items outside the Continental US, instead we will give you a Store Credit at our discretion.
All claims are handled on a case by case basis.
We do not send replacements for broken items or incorrect items using any expedited service.
If we send you an incorrect item, we will arrange to have it picked up at no cost to the customer. Once we receive the item, we will then ship the correct item.