Frequently Asked Questions

Can anyone purchase from your website?
Yes. We are open to the public. No business license is required. Prices listed are for everybody.

Do I have to pay sales tax?
If your order is being shipped to an address in California we have to collect a 8.75% sales tax. If the order is being shipped outside of California we do not collect a sales tax.
If you have a valid California Resellers Permit we can set your account up as non-taxable. Let us know if you would like to set up a resellers account by calling us at 619-295-4333 extension 108 or 109. Tax cannot be removed from orders that have already shipped.

How do I calculate shipping costs?
The best way to calculate shipping costs is to place the items you would like to order into your shopping cart. At the bottom of the cart is a shipping calculator. Enter your state and zip code, then press the GO button to calculate the shipping. Feel free to adjust your order any number of times to get the best products and shipping price.

Because of the varied and mixed sizes and weights of glass vases, on occasion the estimated shipping is more/less than the actual cost. If it is less, we will adjust your order for the lesser amount. If the cost is more than the estimated amount, we will contact you regarding the additional fee. If you do not agree to the additional fee we will not process your order.
For more information on shipping click here »

Will you deliver a floral arrangement that I want to order online?
Yes we will, but to place an order for a floral arrangement, please call us at 619.295.4333 and press 5 to place the order with our Design Department. This way we can make sure we have the flower(s) and/or vase(s) in stock and in season for your order. Also, we only deliver arrangements in the San Diego area.
For more delivery information, please see our Floral Arrangement Delivery page » .

Can I put Submersible Floralytes in water?
Yes you can.

Can I order in bulk?
Yes, we have some items like Floralytes that have bulk discounts for specific quantities and you can order bulk flowers for pick up as well by calling us at 619-295-4333.

What payment methods do you accept?
We accept Mastercard, Visa, and Discover.
We also accept Cashiers Checks and Money Orders for mail orders. Sorry no personal, business checks, purchase orders or COD.

Do the Floating Glass Bubbles float?
Yes they do.

When will my order ship?
Orders are usually shipped within 1 business day of placing your order. We normally don't ship on the weekends. Please see our Shipping page for more information.

Will my online payment be secure?
We use Secure Socket Layer (SSL) encryption for every transaction in order to ensure that your order is secure. SSL encrypts the transmissions from our e-commerce servers as well as your computer.
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
If you still do not wish to transmit your credit card details by Internet, you are welcome to phone in your order by calling Toll free 800.600.8483 or 619.295.4333.

Are the glass vases real glass?
Yes they are.

Can I get a refund?
Please see our Returns page.

 

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